Shipping and Delivery Policy
“THE NATURE ROUTE” is the operator of (https://www.thenatureroute.net) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Transit Time Domestically
We use DELHIVERY/EKART/INDIAPOST for delivering the shipments. In general, domestic shipments are in transit for 2 – 7 days. This might take longer in the event of any natural calamity or any virus outbreak or any other obstacles that led to nationwide or countrywide lock down/restrictions.
3.2 Processing & Dispatch Time
Orders are usually dispatched within 3 business days of payment of order
3.3 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking AWB from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, It cannot be cancelled.
7. Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8. Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9. Customer service
For all customer service enquiries, please email us at firstname.lastname@example.org or call to 7893994456 Mon-Fri 10 am-5 pm IST
Returns and Refund Policy
We only deal with Beauty category and our category of product is non-returnable due to hygiene and personal care nature of the product.
If you decide to cancel your order after making a payment, and before shipment, you can do so. Your entire order amount will be refunded.
Once we initiate your refund, it will usually take up to 5-10 working days for your Bank to credit the funds back to your account.
You will not be charged any fee for the cancellation.
Make yourself available when a delivery is attempted at your address.
We at THE NATURE ROUTE take no responsibility for goods signed by an alternate person. If your package has been misplaced after a delivery is made, you shall not be eligible for any refunds.
If you believe you have received a damaged product or a manufacturing defect or damage that would hinder the use of the product, Write to us within 24 hours of delivery to email@example.com. In the Subject write “Replacement” and make sure you mention your Order Number & mobile number in your message. And to speed up the process, attach an image of outer shipping label on your package. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We will provide a full refund or free replacement as applicable.
All Replacement requests to be made within 24 hours of package acceptance. Post 24 hours, no replacement requests will be accepted.
Information we collect-
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
We may ask for information such as name, company name, address, email address, and telephone number.
How we use your information?
We use the information only for the following purposes:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Terms and Conditions
If our courier partners fails to deliver the shipment for the following reasons-
1. Customer not being reachable on the contact number mentioned while placing the order,
2. Incorrect Address or Pincode
3. Incomplete address
The refund shall be initiated only after we receive the shipment and under such circumstance the shipping charges for to and fro shall be paid by the customer.
We are currently catering to customers within India and few international locations. For international bookings, please contact us at +91-7893994456 or write to us at firstname.lastname@example.org
The price quoted in the website is inclusive of all taxes.
The appearance of the product, packaging may slightly vary in comparison to the photos shown in our website.